The men and women that staff your front desk are, essentially, the face of your hotel. They’re the first and last person your guests usually see when they are staying with you. They’re often answering the phones and helping guests with problems or special requests. With all of that depending on this group of staff members, making a first impression is important!
A good rule of thumb is to dress up your front desk staff so they are the best dressed people in the hotel (an exception would be banquet servers at formal events, when required). They are your front line for everyone who enters the hotel so you want them to look and feel their best. Men look great in a suit or a vest, generally. Women can wear a suit, but they can also look sharp in a vest or sweater.
Whatever the look you’re going for, make sure you choose a high quality fabric. Not only will it last longer and show less wear over time, but your staff will feel much more comfortable. And when they’re comfortable, they’re happy and pleasant with guests.
Do you find a particular style works best for your front desk staff? We’d love to hear your favorite styles!